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0911 770 8606
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Customer Service Complaints Procedure - We strive to provide a convenient, valuable and competitively priced call forward service. If for any reason you are not fully satisfied with the call r...More
Any information provided during your customer service call must be kept confidential and may only be dealt with in accordance with the requirements of the data protection legislation. Such legislat...More
Customer Service Agents should adhere to the following:
• The agent should be polite and have a nice clear voice. I would expect the agent to provide their name, it can be a good idea ...More
Your call should be considered important by the company you are calling and treated accordingly. A dissatisfied customer is not a happy customer and the company should be doing all they can to rect...More
Many companies will ask if you’d mind taking part in a Customer Survey. These rarely take longer than 3 minutes, and can be very useful in customer service improvements. Any feedback you are ...More
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